The Privacy Policy and Terms of Use may be changed or updated occasionally to meet the requirements and standards. Therefore customers are encouraged to frequently visit these sections in order to be updated about the changes on the website and apps. Modifications will be effective on the day they are posted.

Date of Last Revision: 16th January, 2019

Privacy Policy

  1. We may automatically collect information about your visits, such as browsing patterns. Information collected in this way does not reveal your contact details or any type of personal data. This information is only used in aggregate form to analyse, manage and develop and is not linked to any individual.
  2. We collect personally identifiable information, like names, email addresses, etc., when voluntarily submitted by our visitors. If you choose to fill out any reader surveys, enter a competition, apply for an offer or make a purchase from our online shop, you will be asked to supply some information about yourself, including your name, address, phone number and email address.
  3. PlanOut Dubai also collects the details provided by you on registration together with information we learn about you from your use of our service and your visits on our app. We also collect information about the transactions you undertake including details of payment cards used.
  4. We may also collect additional information in connection with information you provide when giving us feedback or completing profile forms.
  5. We collect data from information supplied by you. When you give PlanOut Dubai your email address in response to marketing emails, you are asked to let PlanOut Dubai know how it can be used. You may ‘opt in’ to receive regular email newsletters that contain information The PlanOut Dubai believe to be of value to you, specifically events, special discounts and offers selected by PlanOut Dubai marketing department.
  6. All marketing emails will contain a link to opt out of further communications from PlanOut Dubai.  If you make a purchase via PlanOut Dubai the assumption may be made that you will be interested in similar products and you may receive emails with information about these products. All marketing emails will contain a link to opt out of further communications from PlanOut Dubai. For the avoidance of doubt you cannot opt out of service emails.
  7. PlanOut Dubai may also use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the and understanding how visitors use PlanOut Dubai services. Cookies can also help customize our services for visitors. PlanOut Dubai uses cookies to track user usage. PlanOut Dubai uses ad servers (such as DoubleClick) to serve advertisements on Ad servers use cookies to help target relevant ads to users. To find out more about the use of cookies and the information-gathering practices and opt-out procedures of AdLINK.
  8. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. “Cookies” are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on
  9. We may also use uses cookies for a number of other purposes, for instance to enable us to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users, to provide the mechanisms for improving and monitoring visitor’s experiences mapping and to enable traffic monitoring.
  10. Non-registered visitors of the site are sent anonymous cookies to keep track of their browsing patterns and build up a demographic profile. In addition, any visitor who has clicked on a PlanOut Dubai advertisement on another site that links to will be sent anonymous cookies that will allow us to analyse advertising effectiveness and manage our relationship with affiliate sites.
  11. Whilst you do not need to allow your browser to accept cookies in order to browse much of our web site or to access many of our services, you must have cookies enabled if you wish to shop online at any of our stores or access any areas reserved for registered users. Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
  12. PlanOut Dubai cookies cannot be used by themselves to identify you and you have the ability to accept or decline cookies by modifying the settings in your browser. However, some interactive features of may not work if cookies are disabled. Cookies can be disabled in your browser.
  13. We collect data for a number of reasons. It helps us tailor and personalize your experience with PlanOut Dubai services and enables us to send you relevant information about products or services that may be of interest to you. We may use data to send you offers and news about PlanOut Dubai products and services or those of other carefully selected companies which we think may be of interest to you. Your information may be passed to and used by all PlanOut Dubai licensees and affiliates.
  14. In addition, PlanOut Dubai collects information from users who click on advertisements to measure interest and inform advertisers as to how many users have seen or clicked on their ads.
  15. From time to time we may enter into a commercial arrangement with another company that is not owned by us to provide additional features. PlanOut Dubai may also, from time to time, use third party suppliers to provide part of our service to you. Any personal data that you provide when signing up on a co-branded page may be shared with our third party partner.
  16. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes and aggregate cookie and tracking information may be shared with third parties.
  17. In some circumstances outside service providers may be based in countries outside the European Economic Area whose laws provide for a different standard of protection for your personal data than that provided under UK Law.
  18. Save as explained above and subject to the provisions below PlanOut Dubai will not pass on your individual user details to third parties without asking for explicit permission.
  19. PlanOut Dubai cooperates with all law-enforcement inquiries and reserves the right to disclose personally identifying or aggregate information to detect and prevent fraud and in connection with a subpoena or other court-sanctioned demand for such information.
  20. We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
  21. We confirm that  PlanOut Dubai does not store debit/credit card details.
  22. All credit/debit cards’ details and personally identifiable information will NOT be stored, sold, shared, rented or leased to any third parties.

Data Privacy

  1. PlanOut Dubai user photos are owned by the users and not by PlanOut Dubai

Limitation to Liability

The Website and Mobile Applications is provided on an “as is” and “as available” basis for your information and personal use only without any representation or endorsement. Unless specified in separate terms and conditions relating to a particular product or service, we make no warranties of any kind, whether express or implied, in relation to the Website, or products or services offered on the Website whether by us or on our behalf (including free software downloads) including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, availability, non-infringement, compatibility, security, accuracy, condition or completeness, or any implied warranty arising from course of dealing or usage or trade.

Unless specified in separate terms and conditions related to a particular product or service, we make no warranty that the Website or products or services offered on the Website whether by us or on our behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the Website or the server which makes it available or products or services offered on the Website whether by us or on our behalf (including free software downloads) are free of viruses or bugs or are fully functional, accurate, or reliable. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website.


    1. You agree to be fully responsible for (and fully indemnify us against) all claims, liability, damages, losses, costs and expenses, including legal fees, suffered by us and arising out of any breach of the terms by you or any other liabilities incurred by us arising out of your use of the website (including without limitation, in relation to User Submissions), or use by any other person accessing the website using your pc or internet access account.
    1. You agree and accept that we will not be liable in contract, tort (including, without limitation, negligence) or otherwise for:
        1. any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
        1. any loss of goodwill or reputation; or
        1. loss of data or use of data; or
      1. any special or indirect or consequential losses, howsoever arising and in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred.
    1. Nothing in the Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees, or any liability in the tort of deceit.
  1. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may print off one copy, and may download extracts of, any page(s) from the Website for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, broadcast, sell, license, display, distribute, commercially exploit or create derivative works of such material and content.

Consumer Rights

    1. In relation to vouchers purchased to attend an event or course, circumstances outside of PlanOut Dubai’s control may mean that PlanOut Dubai is obliged to make minor changes to the schedule or content of any event or course. PlanOut Dubai shall use its best endeavours to ensure that the event remains as unchanged as possible and shall make every effort to ensure that any replacements or changes are of an equivalent nature to that being changed.
  1. If there is an obvious pricing error in relation to the Deal which could have reasonably been recognised by you as a mis-pricing then we have the right to cancel any voucher issued in respect of the Deal and issue you a refund in respect of the same.